LEGAL REFERENCE

Your Privacy Matters to Us

We've built cash77 around your account security and data protection. This policy explains how we collect, use and safeguard your information across live tables, slot lobbies and sportsbook...

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Policy Scope and Jurisdiction

cash77 operates under the laws and regulations applicable to our supported regions, including Indonesia. We comply with data protection standards for account holders in jurisdictions where we operate. Your personal information — name, contact details, payment method and gaming history — is processed according to this policy and local law. We do not sell your data to third parties. Payment processors handling

QRIS, DANA, OVO and GoPay transactions operate under their own security protocols, which we audit regularly.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Questions and Support

Email Support Contact our privacy team at [email protected] with any questions about how we handle your data, account security or payment information.

Account Settings Review and update your personal information, communication preferences and data sharing settings directly from your account dashboard.

Data Request Request a copy of your personal data or ask us to delete your account by submitting a formal request through your account portal.

WHY THIS PLATFORM

How We Protect Your Privacy

SSL Encryption

All data transmitted between your device and our servers uses industry-standard SSL encryption, protecting your login credentials and payment details.

Payment Isolation

QRIS, DANA, OVO and GoPay transactions are processed through certified payment gateways separate from your account profile, reducing exposure.

Access Controls

Only authorised staff can access your personal information, and only when necessary to process your account, payments or support requests.

Regular Audits

We conduct quarterly security reviews and penetration testing to identify and fix vulnerabilities before they affect your account.

Data Retention

We keep your account data only as long as needed to provide service, comply with law and resolve disputes. Deleted...

Breach Response

If we detect unauthorised access to your account or payment data, we notify you within 24 hours and provide guidance...

BENCHMARKED

Privacy Across Our Platform

Live Casino Tables

Your session data and betting history are logged but never shared with other players or third-party analytics firms.

Slot Lobbies

Spin results and play patterns are stored on your account only; we do not profile or sell your gaming behaviour.

Sportsbook Markets

Your betting slips and odds selections remain private; we do not disclose your wagers to other bettors or media.

Account Profile

Your name, email and phone number are used only for account recovery, payment processing and customer support.

Payment Methods

QRIS, DANA, OVO and GoPay credentials are never stored on our servers; payment processors retain them under their own policies.

Marketing Emails

We send promotional updates only if you opt in; you can unsubscribe from any email with a single click.

Device and Location

We log your IP address and device type for fraud prevention and account security, not for tracking or profiling.

SERVICE CONTEXT

What This Policy Covers

Account Registration When you open an account, we collect your name, email, phone and date of birth to verify your identity and comply with local regulations.

Gaming Activity We record your login times, games played, bet amounts and session duration to detect fraud and provide account statements.

Payment Processing Deposits and withdrawals via QRIS, DANA, OVO and GoPay are logged with transaction IDs and timestamps for reconciliation and dispute resolution.

Communication We store your support tickets, emails and chat messages to resolve issues, improve service and maintain a record of your requests.

Device Information Your browser type, operating system and device ID are recorded to prevent account takeover and detect suspicious login attempts.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to measure page performance; you can disable them in your browser settings.

Privacy Policy Questions

We retain your account data while your account is active. After you close your account, we keep records for 90 days to resolve disputes, then delete them. Payment records are kept for seven years to comply with financial regulations.

Yes. Log into your account, go to Settings > Privacy, and click 'Request My Data'. We'll email you a complete export of your personal information, gaming history and payment records within five business days.

We do not sell your data. We share information only with payment processors (QRIS, DANA, OVO, GoPay), fraud-prevention services and legal authorities when required by law or court order.

Yes. Payment credentials are encrypted and processed by certified payment gateways, never stored on our servers. Each transaction is verified and monitored for fraud before completion.

We monitor for suspicious activity 24/7. If we detect unauthorised access, we lock your account, notify you immediately and guide you through account recovery. Change your password and contact support right away.

Absolutely. Every promotional email includes an 'Unsubscribe' link at the bottom. Click it once and you'll stop receiving marketing messages. You'll still get account alerts and payment confirmations.

Session cookies keep you logged in during your visit. Analytics cookies help us measure page speed and user behaviour to improve the site. You can disable cookies in your browser, but some features may not work properly.